Last Updated: September 24, 2026
Your privacy is important to us. This Privacy Policy explains how The Divine Trace, a brand of Heartmia Hub, collects, uses, shares, stores, and protects personal information when you visit thedivinetrace.com, contact us, create an account, subscribe to communications, or purchase products directly through our website.
By using this website, you acknowledge the practices described in this Privacy Policy. Where consent or another specific legal basis is required under applicable law, we will process personal information accordingly.
The information we collect depends on how you interact with The Divine Trace. We may collect information that you provide directly to us as well as certain information generated automatically when you use the website.
This may include:
Please do not provide sensitive information that is not necessary for your order or enquiry.
Payments made through this website may be processed by third-party payment service providers such as Razorpay or other payment methods made available during checkout.
Payment processors may collect and process information necessary to authorize, authenticate, process, prevent fraud relating to, and settle your transaction. Their processing of payment information is also governed by their own privacy notices and applicable terms.
We may receive transaction-related information from our payment provider, such as payment status, transaction or payment identifiers, payment method category, amount, currency, and information reasonably necessary to manage your order, accounting records, refunds, disputes, fraud prevention, and customer support.
Our online store uses WordPress and WooCommerce functionality to manage products, customer accounts where enabled, checkout, orders, digital downloads, and related store operations.
When you place an order, information necessary to process and administer that order may be stored within our website and associated systems.
This may include your contact information, billing information, purchased products, order details, transaction status, customer notes or communications, and digital-download information.
We may use personal information to:
Depending on your location and applicable law, we may process personal information because it is necessary to fulfil a contract with you, comply with a legal obligation, pursue legitimate business interests, protect against fraud or security threats, or because you have provided consent.
Where processing relies on consent, you may withdraw that consent where applicable. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Our website may use cookies and similar technologies that are necessary for website functionality, shopping-cart operation, checkout, customer sessions, security, preferences, analytics, and other permitted purposes.
Some cookies may be placed or accessed by service providers that help us operate the website or provide relevant functionality.
Depending on your location and the technologies in use, you may be provided with cookie choices or consent controls. You may also be able to manage certain cookies through your browser settings.
Disabling necessary cookies may affect features such as the shopping cart, checkout, customer accounts, or other website functionality.
We do not sell or rent your personal information.
We may share or make information available to service providers where reasonably necessary to operate our business and provide the services you request.
These may include providers involved in:
We may also disclose information where required by law, legal process, regulatory requirements, court order, governmental request, or where reasonably necessary to protect our rights, customers, website, or business.
The Divine Trace may provide links to products, books, social platforms, or other resources hosted by third parties, including marketplaces such as Amazon or Etsy.
When you leave our website or complete a purchase through a third-party platform, that third party's privacy policy and terms govern the information it collects and processes.
We encourage you to review the privacy practices of third-party websites and services before providing personal information to them.
We may send transactional emails relating to your purchases, downloads, customer account, security, support requests, or other services you request. These communications are necessary for administering those services and are different from promotional marketing.
If you subscribe to promotional emails or newsletters, we may use your email address to send those communications in accordance with applicable law.
You may unsubscribe from marketing emails using the unsubscribe option included in the message or by contacting us. Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related messages concerning your purchases or account.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing purchased products, maintaining transaction and business records, providing customer support, resolving disputes, preventing fraud, and complying with legal, accounting, tax, regulatory, or contractual obligations.
Different categories of information may be retained for different periods depending on their purpose and applicable requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law and legitimate record-keeping requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, internet transmission, electronic storage system, or online payment process can be guaranteed to be completely secure. You should also take reasonable steps to protect your devices and account credentials.
The Divine Trace may serve customers in multiple countries, and some of our technology, hosting, payment, communications, or other service providers may process information in jurisdictions different from your own.
Where personal information is transferred or processed internationally, we take reasonable steps to use service providers and arrangements appropriate to the nature of the information and applicable legal requirements.
Depending on your location and applicable law, you may have rights relating to your personal information. These may include the right to request access to, correction of, updating of, or deletion of certain personal information, and in some circumstances to object to or restrict certain processing or withdraw consent.
These rights are not absolute and may be subject to legal, tax, accounting, fraud-prevention, contractual, or other permitted retention requirements.
To make a privacy request, please contact us using the details below. We may need to verify your identity before completing certain requests.
Our website and online store are not intended to knowingly collect personal information directly from children who are not legally able to provide valid consent under applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
Information associated with digital purchases may be processed to provide, protect, troubleshoot, and administer download access.
For information about how purchased digital products are delivered, please review our Digital Delivery Policy.
For refund and cancellation information, please review our Refund & Cancellation Policy.
We may update this Privacy Policy from time to time to reflect changes to our website, online store, products, service providers, technology, business practices, or applicable requirements.
When this policy is updated, the revised version will be published on this page and the “Last Updated” date will be changed accordingly.
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:
The Divine Trace
A brand of Heartmia Hub
Email:
hello@thedivinetrace.com
Website:
thedivinetrace.com
Please do not include passwords, OTPs, PINs, CVVs, complete payment-card numbers, or other unnecessary sensitive information in your message.