Last Updated: September 24, 2026
Thank you for shopping with The Divine Trace, a brand of Heartmia Hub.
This Digital Delivery Policy explains how digital products purchased directly through The Divine Trace website are delivered and how to get help if you experience a download problem.
Unless a product listing specifically states otherwise, products sold directly through The Divine Trace website are digital products delivered electronically.
NO PHYSICAL ITEM WILL BE SHIPPED.
Digital products may include printable prayer cards, novenas, prayer books, Scripture resources, Catholic wall art, devotional printables, and other downloadable resources.
Any frames, printed pages, books, cards, décor, devices, or other physical objects shown in product photographs or mockups are for presentation purposes only unless the individual product listing expressly states otherwise.
After successful payment and order processing, your digital files or download instructions may be provided through one or more of the following:
No shipping address or physical delivery is required for a digital-only product except where information may be required as part of the checkout, billing, tax, fraud-prevention, or payment-processing process.
Digital products are generally made available after successful payment and order processing.
Most successfully processed digital orders should provide access promptly. In some circumstances, access may be delayed while a payment or order is being verified or processed.
If your payment has been completed but you have not received access to your purchase, please contact us before placing another order.
Customers are responsible for providing a valid and correctly spelled email address during checkout.
Please also check your spam, junk, promotions, or other filtered email folders if you do not see your order or download email.
If you entered an incorrect email address, contact us with your order details so we can assist you where reasonably possible.
If you experience difficulty accessing your files, please contact us if:
Where appropriate, we will help troubleshoot the issue, restore access, or provide the correct replacement file.
The files included with each product are described on the individual product page.
Depending on the product, files may be supplied in formats such as PDF, PNG, JPG, ZIP, or other formats specifically stated in the product description.
Customers should review the product description and file requirements before purchasing and ensure they have suitable software and equipment to open, download, print, or use the files.
Some products are designed for home printing or professional printing.
Actual printed results may vary depending on your:
Slight variations in color, scale, positioning, or print appearance can occur between digital previews and printed output.
For best results, follow any printing instructions supplied with your purchase.
Download availability may be subject to reasonable technical, security, or account limitations.
We recommend downloading your purchased files and keeping a secure personal backup after purchase.
Digital files are provided for use according to the license or usage terms included with the product or stated on its product page.
Unless a product listing or accompanying license expressly states otherwise, purchased digital products are intended for the purchaser’s permitted personal use.
Digital files must not be unlawfully copied, resold, redistributed, shared, uploaded for public access, or represented as the purchaser’s own work.
Purchase of a digital product does not transfer copyright or intellectual-property ownership.
Because digital products are delivered electronically, refund and cancellation conditions differ from those applicable to physical products.
Please review our Refund & Cancellation Policy for complete information about refunds, cancellations, duplicate payments, incorrect files, and technical problems.
Nothing in this Digital Delivery Policy limits any mandatory rights available under applicable consumer law.
If you have questions or experience a problem accessing your digital purchase, please contact us:
The Divine Trace
Operated by Heartmia Hub
Email: hello@thedivinetrace.com
Website: thedivinetrace.com
When contacting us about an existing purchase, please include your order number and the email address used during checkout. For your security, please do not send passwords, OTPs, PINs, CVVs, or complete payment-card information.